EXCLUSIVE: Russell Simmons Talks On RushCard Glitch
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Russell Simmons hasn’t slept much since news broke when you look at the middle-Oct you to users out-of their RushCard didn’t access their particular currency and was basically closed out of their profile, due to a computer problem, leaving specific struggling to make lease repayments, shell out utility bills otherwise get market for their family members.
“Technical bugs happen, however, this is a beneficial tsunami,” said Simmons inside the a private, hour-a lot of time interview to your NNPA Development Wire.
Pages first started sense troubles whenever Simmons’ business transformed to a new transaction-processing seller, something which he told you they will have over successfully no less than fourfold.
“We produced the newest transfer regarding procedure four separate moments regarding the prior therefore the next thing you know, I have a text we taken to our users that individuals were down for 2 circumstances,” said Simmons, this new renowned organization magnate exactly who centered Def Jam Records and Phat Farm attire line. “All of our call center usually gets on the 600 calls and today it is [getting] 600,one hundred thousand phone calls.”